Return & Refund Policy

PURCHASES AND PAYMENT

We accept the following forms of payment: Bank Trnsfer , Cash on Delivery (COD) , Bkash , Rocket , Nagad . You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Site. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed. Sales tax will be added to the price of purchases as deemed required by us. We may change prices at any time. All payments shall be in Bangladesh Taka.

You agree to pay all charges at the prices then in effect for your purchases and any applicable shipping fees, and you authorize us to charge your chosen payment provider for any such amounts upon placing your order.

[If your order is subject to recurring charges, then you consent to our charging your payment method on a recurring basis without requiring your prior approval for each recurring charge, until such time as you cancel the applicable order.] We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment.

We reserve the right to refuse any order placed through the Site. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that use the same billing or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

RETURN POLICY

Salesman-bd.com

Return Policy

Did you receive a damaged, defective, or wrong item sold by  salesman-bd.com and want to return

it with the same item?

Items shipped from salesman-bd.com can be returned within 15 days of receipt of shipment in most cases. Some products have different policies or requirements associated with them.

You may return most new, unopened items sold and fulfilled by salesman-bd.com within 15 days of delivery for a full refund.

Usually in about 2-3 weeks. Most refunds are fully refunded in 3-5 days after we receive and process your return.

you can create replacement orders by calling our customer service number +8801747666362 Return Items and following the instructions. If you received a damaged or defective item, we’ll ship you a replacement of the exact item

Seller Return Policy

When you order from a seller that fulfills and ships its own inventory (also called a Market place seller or third party seller), your return will be sent back to the seller instead of salesman-bd.com. While most sellers offer a returns policy equivalent to that of salesman-bd.com, some seller returns policies may vary. You can view the return policy of the seller before you purchase an item by viewing the Returns and Refunds Policy section of the Seller profile page. To view the seller’s return policy, once you’ve ordered, you can select your order in the seller profile link in the relevant order. This will take you to an At a Glance page about that Seller. From there, you can read more about the Seller’s return policy by clicking on the link below the Returns and Refunds Policy heading towards the bottom right of the page. If not specified in the Seller’s Returns and Refunds policy, the order will default to a 15 days return policy.

Marketplace sellers must either provide a return address within the BANGLADESH, provide a prepaid return label, or offer a full refund without requesting the item be returned. If a seller does not offer these methods to return your items, you may file an A-to-z Guarantee Refund request to seek help with your return.

REPLACEMENTS /REFUND POLICY

You can replace an eligible item through our Online Returns Center. Did you receive a damaged, defective, or wrong item sold by  salesman-bd.com and want to replace it with the same item? Is your order missing an item or part and you want a refund or replacement? Call our customer service on 01747666362.

Note:

***Items fulfilled by salesman-bd.com  but sold by another Seller can’t be replaced but may be returned.
*** You can replace an item through our customer service Contact #
***The item being replaced must meet the following criteria:

  • Shipped to a delivery address within Bangladesh
  • Shipped and sold by salesman-bd.com
  • Wasn’t purchased with a promotion (except for free shipping promotions).

***In most cases, you are required to return the original item received for a Replacement. You’ll need to return the original item within the stated return window to avoid being charged for both the original and replaced items.

*** Some Product (which mention product description area) No change/Cancellation will be applicable which are already delivered to customer.
*** Customer should check his parcel/Order presence/In front  of delivery person,
If product quality or quantity problem found then customer can return/cancel their order on delivery time with presence / in front of delivery person.
***Note: Product delivery duration depend on product availability in stock.

About Refunds

Most refunds are issued to the payment method used at the time of purchase. The following are the refund timelines associated with each payment method.

Payment MethodRefund MethodRefund Time-frame
Credit Card/Debit CardRefund to Bkash15 business days
Cash on DeliveryRefund to Bkash15 business days
Bank TransferRefund to Bank Account15 Business Days
BkashRefund To Bkash 15 Business Days
NagadRefund to Nagad15 Business Days
RocketRefund To Rocket15 Business Days
All Banking Mobile Wallet Refund to Bkash15 Business Days